Immigration and Settlement Services

Settlement Supports

We help immigrants and refugees learn about their new community, including information about health care, housing, immigration, and schools for children. 

We can clarify forms and applications, connect newcomers with cultural or faith communities, and refer to other programs and services. This service is free and provided one-to-one in multiple languages. 

The content of this website is intended for general informational purposes only and does not constitute legal advice of any kind. If you require legal advice, we can direct you to an appropriate resource.

Immigrants and refugees have shared their thoughts about these services:

  • “I came to Catholic Social Services two days after I arrived in Edmonton…I felt secure and relieved to have someone help me settle.”
  • “I felt lonely and didn’t know what to do. I came to Catholic Social Services and they helped me with information about living in Canada, about jobs and apartments.”
  • “The staff here are very approachable and provide good service.”

Client Policies

Client Rights and Responsibilities

Client Right of Appeal


For more information, please contact the office in your community. You will be asked to bring your immigration documents to your first appointment.

Office:  8212 – 118 Avenue, T5B 0S3
Phone: (780) 424-3545

Red Deer
Office: #400, 5000 Gaetz Avenue, T4N 6C2
Phone: (403) 967-3533

Office: 6612 – 35 Street, T9V 3H1
Phone (780) 875-9084

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